Track your order*

Track your order

Where the link is

Two emails come from us. The first confirms your order, straight away. The second is the one with your tracking link, and it goes out when the carrier physically scans your parcel.

That second email typically arrives 2 to 5 business days after the first, because that is how long picking and packing takes.

Why the tracking says nothing yet

This is the question we get most, and it is almost never a problem.

A tracking number is created when the label is printed. It does not start showing movement until the parcel reaches the first sorting facility, which can be another 2 to 3 days. Until then you will see "label created", "pre-transit", or nothing at all.

There is a second quiet stretch while the parcel is in the air and between carriers. Several days of no updates in the middle of the journey is normal and does not mean it is lost.

What we would actually worry about

• No tracking email at all, more than 7 business days after ordering
• No movement at all for more than 10 days after the first scan
• Tracking says delivered and nothing arrived

Any of those, email us. The first two we chase with the carrier. The third we resolve with you — you are not out a bag because a courier left it somewhere odd.

Ordered more than one thing?

They may ship as separate parcels with separate tracking links, arriving on different days. One arriving alone does not mean the rest is missing.

Contact@baggg.shop — include your order number and we will look it up.