Refund policy

Returns and refunds

You have 14 days

Fourteen days from the day your bag is delivered — not from the day you ordered — to tell us you want to send it back. Email Contact@baggg.shop and we will give you the return address.

Condition

Unused, with any tags still attached, in the packaging it arrived in. A bag that has been carried is a bag we cannot sell to the next person.

Who pays to send it back

You do. You arrange the return and you pay the postage.

We would rather write that down than let you assume otherwise and be annoyed later. Our bags start at $29 because we are not carrying the cost of free returns in the price of every bag that nobody sends back.

The exception: if your bag arrives damaged, faulty, or is not what you ordered, the return is on us. Email us a photo and we will sort it — either a replacement or a full refund, your choice. You are not paying to correct our mistake.

Getting your money back

Once your return arrives and we have checked it, the refund goes back to the card or account you paid with within 5 to 10 business days. Your bank sets the last stretch of that, not us.

The original shipping charge is refunded only when the return is our fault.

Exchanges

We do not run an exchange process, and we would rather say so than pretend. If you want a different colour or a different bag, the fastest route by some distance is to return the first one for a refund and place a new order. Waiting for one parcel to reach us before the next goes out would add two weeks.

If you are in the EU or the UK

You have a statutory right to withdraw from the order within 14 days of delivery, separate from and on top of anything written above. To use it, tell us in writing within those 14 days. This right is yours by law; nothing on this page reduces it.

Things we cannot take back

Bags that have been used, altered, or damaged after delivery. That is the whole list.

Contact@baggg.shop